Refund policy

<h2>Refund &amp; Return Policy — Magnetic Messages</h2>

<p>Because our magnets are custom-produced in small batches, <strong>all sales are final</strong> unless the item arrives damaged, defective, or incorrect.</p>

<h3>Eligible Refunds or Replacements</h3>
<p>We will gladly offer a replacement or refund for:</p>
<ul>
  <li>Items that arrive <strong>damaged</strong></li>
  <li>Items with <strong>printing defects</strong></li>
  <li>Orders where the <strong>wrong product</strong> was shipped</li>
</ul>

<p>If you received a damaged or incorrect item, please email us within <strong>7 days of delivery</strong> at 
<a href="mailto:magnet.messages@gmail.com">magnet.messages@gmail.com</a> with:</p>

<ul>
  <li>Your order number</li>
  <li>A clear photo of the item</li>
  <li>A brief description of the issue</li>
</ul>

<p>We’ll take care of it as quickly as possible.</p>

<h3>Non-Returnable Items</h3>
<p>Because our products are small-batch and printed to order, we do not accept returns or exchanges for reasons such as changing your mind, ordering the wrong design, or general dissatisfaction with the message.</p>

<h3>Lost or Stolen Packages</h3>
<p>Once an order is marked “delivered” by the carrier, Magnetic Messages is not responsible for lost or stolen packages. 
We encourage checking with neighbors or your local post office if a package is missing. 
We will do our best to help, but replacements cannot be guaranteed.</p>

<h3>Cancellations</h3>
<p>Orders may be canceled within <strong>2 hours</strong> of purchase. After that time, your order may already be processing and cannot be canceled.</p>